Privacy Policy | Learning & Wellbeing

Website Privacy & Cookie Policy

What is a privacy policy?
A privacy policy is our way of informing our customers about how we ensure the protection of privacy on our domain while processing data. Most websites use cookies and trackers that process personal data from its users.

What is personal data?
Personal data is any kind of information that can identify a living individual, either directly or indirectly. Personal data includes names, e-mails, addresses, location data, and online identifiers such as IP-addresses, unique IDs, search and browser history.

How do we comply with General Data Protection Regulation (GDPR)?
We comply with the General Data Protection Regulation when dealing with all data received from customers or visitors to our website.

In accordance with Article 6(1)(b) of the General Data Protection Regulation(GDPR), we only store the data necessary to provide services on our website. We do not ask for more data than necessary, which means we only store data related to responding to your queries about our goods or services, providing an email newsletter, or regarding anything you buy from us.

Data is only used for the purposes described on the Data Protection Register. We only hold personal data for as long as necessary. We delete data once it is no longer needed.

As a customer, you can, for free, request details of the data we hold relating to you - and can also request any such data is amended or deleted.

How do we comply with the Data Protection Act 2018?
As the UK have now exited the EU, we also need to comply with the Data Protection Act 2018.

In accordance with the DPA 2018 we only store the data necessary to provide services on our website. We do not ask for more data than necessary, which means we only store data related to responding to your queries about our goods or services, providing an email newsletter, or regarding anything you buy from us.

Data is only used for the purposes described on the Data Protection Register. We only hold personal data for as long as necessary. We will regularly confirm with our customers that their data is accurate and up-to-date. We delete data once it is no longer needed.

As a customer, you can, request details of the data we hold relating to you - and can also request any such data is amended or deleted.

Why does Learning & Wellbeing Psychology collect personal information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You wish to purchase, or have purchased, a course.
You wish to purchase, or have purchased one of our services.
You subscribe to our monthly e-newsletter.
Through you sending us feedback or completing customer surveys, or through the 'contact us' page.
We also collect personally identifiable information when you contact us to offer comments, feedback, product reviews and recommendations.

We also collect non-personal and personal information for the following purposes;

to provide and operate the website;
to provide our users with ongoing customer assistance and technical support;
to be able to contact our website visitors and email newsletter subscribers with general or personalized service-related notices and promotional messages;
to create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our services; and
to comply with any applicable laws and regulations.

Additional information is gathered from cookies. We collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Your personal information will be used for the specific reasons stated above only. We will always ask for specific permission to process your information.

How does Learning & Wellbeing Psychology use cookies and other tracking tools?

A cookie is an element of data that a website can send to your browser, which may then store it on your device or system. We use cookies so that we can give you a better experience when you use our website. Most web browsers automatically accept cookies. You do not have to accept cookies and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of our website.

Our website uses the Essential, Functional and Required Cookies necessary to allow you to navigate and use key features on our website. The cookies installed depend on the functionalities you select whilst on our website. We use Analytical and Performance Cookies which enable us see how many visitors use our website and to see how visitors navigate around our website. This helps us to improve the way our website works

Our company is hosted on the wix.com platform. The cookies which are used on this platform are categorised as essential cookies. Cookies may be used by us to provide you with customised information from our web site. Please click here for more details of the cookies on the Wix platform.

How does Learning & Wellbeing Psychology communicate with our site visitors?

We email news and information updates about Learning & Wellbeing Psychology to those customers who have subscribed to our email service. Our email service is an opt-in service only, which means to subscribe you must enter your details into the email subscription page and submit them to us. All subscription emails sent by us contain information on how to unsubscribe.

We will never sell, lease or otherwise distribute your information to third parties unless we have your explicit permission and/or are required by law to do so.

We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding courses, training or services provided by us.

All emails sent by us will be clearly marked as originating from us. All such emails will also include instructions on how to unsubscribe from our email service.

How does Learning & Wellbeing Psychology store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

How can Learning & Wellbeing Psychology site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at contact@learning&wellbeing.org or send us mail to Suite 333, 29 - 30 Horse Fair, Banbury, Oxfordshire, OX16 0BW. If you not longer want to be contact by us for marketing purposes, we will need to keep you on our 'Do not contact' list so that we can comply with your wish to opt out.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@learning&wellbeing.org or send us mail to Suite 333, 29 - 30 Horse Fair, Banbury, Oxfordshire, OX16 0BW.

Last updated 07.03.21.